Thank you for your interest in the San Francisco Public Utilities Commission (SFPUC) free toilet and urinal replacement program. Replacing older, high water use toilets and urinals with high-efficiency models is one of the best ways to save water in your home or business. The program is available to all residential and non-residential properties in San Francisco with an active SFPUC water service account.
To participate, your property must have existing toilets that use 3.5 gallons per flush or more and/or urinals that use more than 1.0 gallon per flush. Fixtures eligible for the program are generally over 20 years old. Toilets rated 1.6 gallons per flush or less are not eligible for replacement. Visit the Frequently Asked Questions (FAQ) on sfwater.org/prep for guidance on determining fixture age and flow rates.
The following steps outline the process for participation in the SFPUC’s free toilet and urinal replacement program:
If your property’s fixture eligibility is confirmed during a mandatory pre-inspection, you must agree to the following Program Terms and Conditions. By clicking the box in the online application form, you are confirming that you have read, understood, and agree with all the Program and Indemnification provisions. The Participant is defined as the water account holder, property owner(s), or the property owner’s legal representative. The SFPUC’s contractor will also provide you a copy of this agreement to sign at the time of fixture installation.
I hereby certify that the property listed on this application is being served as a retail water customer of the SFPUC; The SFPUC provides high-efficiency toilets and urinals to achieve its water conservation goals by reducing public water demand. I agree to defend, indemnify and hold harmless the City and County of San Francisco (City) and all of its officers, agents, employees or authorized agents, employees or authorized representatives from any claims, suits, actions, losses or liability of every kind, nature and description resulting from participation in the High-Efficiency Toilet and Urinal Replacement Program, including but not limited to, the delivery, installation, product malfunction, plumbing malfunction, maintenance or use of high-efficiency toilets and/or urinals acquired from the SFPUC. This provision shall not apply if the loss is caused by the sole negligence or intentional tort of any person indemnified hereinabove.
In addition to Participant’s obligation to indemnify City as specified herein, Participant specifically acknowledges and agrees that it has an immediate and independent obligation to defend City from any claim which actually or potentially falls within this indemnification provision, even if the allegations are or may be groundless, false or fraudulent, which obligation arises at the time such claim is tendered to the Participant by City and continues at all thereafter. City shall give Participant prompt notice of any claim covered by the foregoing indemnification provision and participant shall have the right to defend, settle or compromise any such claim, except that Participant shall seek City’s prior written consent to settle or compromise any claim if the Participant contends that the City also shares in any liability.
Questions? Contact us by phone or email or the following address.
San Francisco Public Utilities Commission
Attn: Free Toilet and Urinal Replacement Program
525 Golden Gate Avenue, 10th Floor
San Francisco, CA 94102